For the health and safety of our residents, the Mayor and the Director of Public Services have decided not to shut the water off this month to those residents with a past due balance. Residents are still encouraged to make payments on their account by mail, online banking, drop-box or by using the new Invoice Cloud.
About the Department
The City of Aurora Water Department is responsible for providing a clean, safe, and dependable supply of drinking water to our residents.
The city currently purchases its water from Portage County Water Resources.
The water is supplied from Cleveland Division of Water, which comes from 4 intakes in Lake Erie and the remaining supply comes from a well field located on Coit Road and treated at the Shalersville Water Treatment Plant. Click here to learn more.
The Water Department is also responsible for the day-to-day operations of maintaining our water towers, booster pump stations, hydrants, valves, water mains, billing and providing customer service to over 5,000 customers.
Water Monitoring & Testing
The Water Department does periodic water monitoring and testing according to the Environmental Protection Agency standards, such as lead and copper, disinfectant byproducts, bacteria samples, chlorine and hardness. The results are published and made available to residents annually in our Consumer Confidence Report
On January 13, 2020, the City of Aurora will be launching a new online billing and payment solution called Invoice Cloud, offering more ways to view and pay your water/sewer bill, with many other convenient options