IF YOU ARE A WATER and/or SEWER CUSTOMER OF AURORA,

PLEASE READ THE IMPORTANT INFORMATION ENCLOSED

 

 

October 2006

 

Dear Aurora Resident:

 

The City of Aurora is pleased to announce an automatic checking/savings withdrawal program for the payment of your water and sewer bill. Once set up, your quarterly charge will be deducted directly from your checking or savings account.

 

When you choose to enroll in our program payments will be deducted each quarter (February, May, August and November).  Deductions from your account will occur on the billing due date stated on your utility bill.

 

To enroll in our program, the enclosed Authorization Agreement for Automatic Debits (ACH) form MUST be received fifteen (15) business days before the debit date (billing due date). Along with the completed form, please attach a voided check or savings deposit ticket.  If you miss the cut off date for enrollment, please be sure to enclose a payment for your current invoice along with your Authorization Agreement.

 

When the City of Aurora receives your signed Authorization Agreement, we will initiate a "test" withdrawal for $0, known as a Pre-Note. If no problems arise with the Pre-Note, your automatic withdrawal will begin with the November 2006 due date.

 

If you provide a valid e-mail address on the Authorization Agreement Form, we will be happy to send you an e-mail message reminding you of each withdrawal date.

 

With automatic withdrawal you save time and money! No need to remember to pay your bill!  No more stamps!  No more late fees!  We'll do all the work for you.

 

Thank You

Aurora Water Department

Click here for printable application.

 

Frequently Asked Questions about Automatic Withdrawal

 

What is Automatic Withdrawal Authorization?

Automatic Withdrawal Authorization gives the City of Aurora your permission to have funds withdrawn from your checking or savings account by electronic funds transfer.

 

What are the benefits of automatic withdrawal?
Automatic withdrawal allows money to be electronically transferred from your bank account to the City of Aurora bank account. Automatic withdrawal eliminates the possibility of lost payments and mail delays.

 

How often can I have payments withdrawn from my bank account?
You may have payments withdrawn once each quarter:

 

 

How can I verify that I have received credit for a payment once it has been withdrawn from my account?
The City of Aurora will apply the payment to your water/sewer account on the day the withdrawal occurs. You may call the Aurora Water Department at 330-995-9109 to verify.

 

What if my bank does not honor my automatic withdrawal authorization?
A $5.00 charge to the City of Aurora results when your bank does not honor the withdrawal for one of the following reasons; insufficient funds, a stop payment or a closed account.  The City of Aurora will contact the customer and a $5.00 fee will be added to your water/sewer account.

 

How do I stop or change the automatic withdrawal of my water/sewer payments?
To change the automatic withdrawal for your water / sewer payment you must complete a new Automatic Withdrawal Authorization. To stop your automatic withdrawal and/or obtain an additional Automatic Withdrawal Authorization, contact the Aurora Water Department directly at 330-995-9109.