Delinquency Shut-Off Policy 
This delinquent notice is sent to all residents with a balance due on their account. To avoid disconnection of service, a payment will be required within 10 days of the date of this notice. If this payment is not RECEIVED, or you do not call the Water Department to make arrangements, your water will be shut off without notice.  You are responsible to have payment in our office by the due date.  Please notify the office if sending payment by mail. These are often not received by the due date, and you run the risk of disconnection.

IF YOUR WATER IS SHUT OFF*:
A payment will be required to have water turned on.  A $35.00 Charge will be added to your next quarterly billing.

Shut Off Schedule is as follows:
OFF IN THE MORNING
ON IN THE AFTERNOON (After payment is received)

IF YOU ARE HAVING DIFFICULTY OR ARE UNABLE TO PAY THE BALANCE, BY THE DUE DATES, YOU MUST CONTACT THE WATER DEPARTMENT IN PERSON TO ARRANGE FOR A PAYMENT PLAN.

Make checks payable to: CITY OF AURORA
Write your account number on your check
Don’t forget to sign your check

*A DELINQUENCY CHARGE OF 10% WILL BE ADDED TO YOUR ACCOUNT.

  Certification 
Notices of certification are sent to those customers of the Aurora Water and/or Sewer Distribution System, whose account has a past due balance that may be certified. Each September the water department removes the past due balances from the account and forwards them to the county, which places them on the homeowners’ property taxes.

In accordance with Section 925.05 of the Codified Ordinance of the City of Aurora, any account with an outstanding balance, minus the July billing of the current year, will be certified to the County Auditor. Payments may be made up to the time of certification, any balance remaining will be certified. Any account paid in full before certification occurs will be removed. The amount certified shall be a lien on the property served from the date placed on the list and shall be collected in the same manner as other taxes.

Portage County Auditors Office